When a car is already at a repair shop, the pickup details matter as much as the vehicle description. A little coordination helps everyone know what to expect.
Use the shop’s address.
Enter the full location where the car is parked in your quote. Include the shop name and any parking-space or yard-access notes. Give your own phone number so we can discuss the offer with you.
Confirm when the car is accessible.
Ask the shop when pickup can be arranged and who should meet the driver. Check whether any release arrangements need to be completed with the shop first. Do not assume the vehicle can be collected outside opening hours.
Explain the vehicle’s current condition.
A car at a repair shop may have removed wheels, loose parts or a disassembled engine. Describe what is known, including whether it rolls and steers. This helps the team assess pickup requirements.
Agree on the details before dispatch.
Confirm the offer, pickup timing and payment arrangements with our team. Use the pickup checklist to prepare. We review requests for Toronto and surrounding GTA cities and confirm availability for the address.